Less admin, more residents.
Move-ins, visitors, bookings and arrears in a few clicks — with an audit trail behind every action, so the front desk runs itself and your team can focus on people.
Every action is logged automatically — no separate paperwork to file.
The problem
Sound familiar?
On-site teams spend the day on admin that should take a few clicks.
The paperwork shuffle
Move-ins, forms and approvals go digital — finish them in a few clicks with the audit trail captured automatically.
Chasing payments and visitors by hand
Arrears reminders and visitor passes are sent and tracked for you — no manual calls, no sticky notes.
Front-desk overload
Residents self-serve visitor invites and amenity bookings, so the front desk handles exceptions, not every request.
What you get
The front desk that runs itself
Fewer clicks, fewer callbacks, and a trail behind everything you do.
Move-ins in Minutes
Onboard a new resident, issue their mobile key and capture the paperwork in one guided flow — no printing, no filing.
Visitors Without the Front-Desk Queue
Residents invite their own guests with time-boxed passes. You approve exceptions instead of logging every visitor.
Amenity Bookings, Sorted
Gym, rooftop and meeting rooms book themselves with rules you set once — no double-bookings, no clipboard.
Arrears Handled for You
See who's overdue at a glance and let automatic reminders do the chasing, so collections stop eating your day.
An Audit Trail Behind Everything
Every move-in, pass and payment is logged with who and when — ready for disputes, owners or compliance.
One Inbox for the Building
Resident requests, approvals and notices land in one place, so nothing slips through phone calls and paper notes.
Your journey
From paperwork to a few clicks
Most teams are off the clipboard and into BTROS in their first week.
Bring Your Building In
Import residents, doors and amenities. Your team logs in and the front desk is ready the same day.
Let Residents Self-Serve
Residents invite visitors, book amenities and pay rent in the app — the requests that used to hit the desk now handle themselves.
Handle Exceptions, Not Everything
Approve the edge cases, send a reminder with one click, and trust that every action is captured in the audit trail.
Security & trust
Front-desk work you can stand behind
Role-based access and a complete record behind every action your team takes.
Complete audit trail
Every move-in, visitor pass and payment is logged with who and when — ready for disputes and compliance.
Role-based access
Front-desk, community and manager roles each see only the tools and residents they need.
Encrypted by default
Resident details and credentials are encrypted in transit and stored securely — not on a sign-in sheet.
Privacy built in
Resident data is collected and handled to the Australian Privacy Principles, with access scoped to your site.
FAQ
Questions, answered
How much faster are move-ins?
A move-in runs as one guided flow — onboard the resident, issue their mobile key and capture the paperwork in minutes, with no printing or filing.
Do we still log every visitor at the desk?
No. Residents invite their own guests with time-boxed passes that expire automatically, so your team approves exceptions instead of logging every entry.
Can the system chase arrears for us?
Yes. You see who's overdue at a glance and automatic reminders do the chasing, so collections stop taking up the day.
Is there a record of what staff did?
Yes. Every move-in, pass and payment is logged with who and when — a complete audit trail for disputes, owners and compliance.
Built for the people on the ground.
Give your team a few clicks instead of a filing cabinet. Start a pilot and see the front desk run itself.